Support
Last updated: 9/2/2025
We're here to help. Most questions can be resolved quickly using the tips and links below. If you still need assistance, email us and we'll get back to you as soon as possible.
Contact us
Email support@kinsafe.co with a brief description of your issue. If possible, include your app version and a screenshot of any error message.
Quick links
- Downloads — Get the latest desktop app and browser extension
- Uninstall — How to remove KinSafe
- API health — KinSafe cloud status
- Privacy Policy
- Terms of Service
Desktop app tips
- Use the tray menu to Open Status in Browser to view diagnostics.
- From the tray, you can also Open Logs Folder and Open Config Folder to share with support if asked.